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Re: Contractors Reputation

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Great advise, Lynn. I'm going to print this message and tape it right above
my telephone.

Thanks,
Bill Allen

----------
> From: Lynn Howard <lhoward(--nospam--at)silcom.com>
> To: seaoc(--nospam--at)seaoc.org
> Subject: Re: Contractors Reputation
> Date: Sunday, September 07, 1997 8:48 AM
> 
> Dennis-
> The first thing I would recommend is to stop writing letters to everyone
one.  I
> know it is your nature and it will be tough to do, but these long letters
are
> really of  little benefit.  When I am tempted to write letters like
yours, I
> write them and then put them in my lower drawer for 24 hours before
mailing.
> I've got a stack of unmailed letters in there.
> 
> Second, when an error in your drawings is pointed out, do not in any way
get
> defensive.  Thank the Contractor (or whoever pointed it out), and quickly
make
> any revisions to the plans or details as necessary.  When you complete
your
> observations, give the contractor a correction list and leave it at that.
 If he
> asks "how" he is going to fix certain items, let him offer a solution
first, and
> you just review and approve, and or revise his proposals as necessary.
> 
> Third, when do do construction administration/observation, only do it on
a time
> and material basis.  We usually give the Client a range of where our fees
will
> be, and let the client know that it just depends on the quality of work
of the
> contractor.  If an item comes up that may take your  fee beyond the range
you
> identified, clear it up with the Client before you do the additional
work.
> 
> I would definitely have the "designer" write a letter to the Owner,
giving him
> the opinion that you should be paid for more of your fees.  Show ALL time
on
> your invoice, and clearly indicate time that you are not charging for.  I
would
> not charge for  the time resolving the issue about the column base
detail.  If
> he does not pay at this point, just drop it and get on with life and try
not to
> get in this situation again.
> 
> Good Luck.
> 
> 
> Lynn
> 
> 
>