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Bld'g. & Safety -Reply[Subject Prev][Subject Next][Thread Prev][Thread Next]
- To: shake4bake(--nospam--at)earthlink.net, seaoc(--nospam--at)seaoc.org
- Subject: Bld'g. & Safety -Reply
- From: Neville Pereira <NPEREIRA(--nospam--at)BAS.CI.LA.CA.US>
- Date: Tue, 02 Dec 1997 17:35:14 -0800
It disturbs me that you are so quick to degrade the image of the Department of Building and Safety and the plan check profession in general with this unfortunate incident. I honestly believe that this reflects less than 0.1% of the department's operations and certainly does not reflect any deliberate callousness or lack of accountability towards its obligation to the public. The mistake of locating your plans was exactly that; A genuine mistake on the part of the clerk who answered your phone call, which unfortunately resulted in a wasted trip by you staff member. Your representative was treated courteously and professionally when confronted with the absence of your plans and an apology was made more than once. I'm sure all of us have SEEMINGLY received the short end of the stick by various agencies least of all by various building departments. But if we were to publicly slander these agencies every time, we, as a society would self destruct. The city engineer in question happens to be one of the most diligent of city employees and definitely does not deserve to bear the brunt of defamation of the plan check profession (there are always two sides to every story). The staff at the Van Nuys District office and the City of Los Angeles Department of Building and Safety have come a long way in the way they treat their public as I'm sure every building department can affirm. Public servants can not get away without good customer service these days: Every body is watching! Any LEGITIMATE violation of public service should be reported up the chain of command and in extreme cases aired publicly. I look to the SEAOC listserv for good technical issues and not for petty squabbles or defamation of other professions, contractors and architects included. Can't we all just get along?
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