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Re: Bld'g. & Safety -Reply[Subject Prev][Subject Next][Thread Prev][Thread Next]
- To: <seaoc(--nospam--at)seaoc.org>
- Subject: Re: Bld'g. & Safety -Reply
- From: "Bill Allen" <BAllenSE(--nospam--at)mail-gw.pacbell.net>
- Date: Wed, 3 Dec 1997 06:39:49 -0800
From: Neville Pereira <NPEREIRA(--nospam--at)BAS.CI.LA.CA.US>
To: shake4bake(--nospam--at)earthlink.net <shake4bake(--nospam--at)earthlink.net>; seaoc(--nospam--at)seaoc.org <seaoc(--nospam--at)seaoc.org>
Date: Tuesday, December 02, 1997 5:48 PM
Subject: Bld'g. & Safety -Reply
>Department of Building and Safety and the plan check profession in
>general with this unfortunate incident. I honestly believe that this reflects
>less than 0.1% of the department's operations and certainly does not
>reflect any deliberate callousness or lack of accountability towards its
>obligation to the public.
>The mistake of locating your plans was exactly that; A genuine mistake
>on the part of the clerk who answered your phone call, which
>unfortunately resulted in a wasted trip by you staff member. Your
>representative was treated courteously and professionally when
>confronted with the absence of your plans and an apology was made
>more than once.
>I'm sure all of us have SEEMINGLY received the short end of the stick by
>various agencies least of all by various building departments. But if we
>were to publicly slander these agencies every time, we, as a society
>would self destruct. The city engineer in question happens to be one of
>the most diligent of city employees and definitely does not deserve to
>bear the brunt of defamation of the plan check profession (there are
>always two sides to every story). The staff at the Van Nuys District
>office and the City of Los Angeles Department of Building and Safety
>have come a long way in the way they treat their public as I'm sure
>every building department can affirm. Public servants can not get away
>without good customer service these days: Every body is watching!
>Any LEGITIMATE violation of public service should be reported up the
>chain of command and in extreme cases aired publicly. I look to the
>SEAOC listserv for good technical issues and not for petty squabbles or
>defamation of other professions, contractors and architects included.
>Can't we all just get along?
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