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Re: Trusjoist customers.

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What do you use for 25'-30' spans for floors?

Stan Scholl, P. E.

On Sat, 16 Sep 2000 16:18:50 -0700 Jeff Coronado
<"jcse(--nospam--at)flash.net"@flash.net> writes:
> In our office, we have pretty much adopted the stance of staying away
> from Trus Joist and using other manufacturers of engineered lumber.  
> Our
> issue with them is their lack of technical support.
> 
> When we call in with a technical question, we get pushed off to a
> salesperson.  The salesperson makes the decision of wether they want 
> to
> respond to the question, or wether they have to consult with one of
> their engineers before getting back to us with a response.
> 
> In direct communications with Trus Joist, we communicated our 
> discomfort
> with this policy.  Sales people should assist the contractor's. 
> Engineers should assist engineers.  I am not sure I want to take the
> chance of putting something on our drawings that is according to the
> best information available to the salesperson.  If something goes 
> wrong,
> and it falls through the cracks, I don't want to have to defend in 
> court
> that I relied on information provided by a salesperson instead of
> seeking the information from the engineer.
> 
> It doesn't matter how trivial the question may seem.  We believe if 
> you
> want to sell products that are going to be specified by engineers, 
> you
> should have engineers at the ready to provide technical support to 
> us. 
> Since Trus Joist does not share in this opinion, we are trying to
> specify alternative products whose tech support we are comfortable 
> with.
> 
> Jeff Coronado, S.E.
> West Covina, CA
> 
> 
> GEOHAK(--nospam--at)aol.com wrote:
> > 
> > I would like to hear from present or past customers or users of 
> Open Web
> > Trusses  by Trusjoist MacMillan (now a Wyerehauser Business).
> > 
> > In particular, I am intersted in your experiences with the company 
> begining
> > from signing the purchase order, dealing with salespersons, 
> satisfaction with
> > the design quality, fabrication, correct or incorrect lengths, 
> attention to
> > details particularly any specialized diaphragm nailing 
> requirements, on-site
> > service, comments on installation instruction provided by 
> Trusjoist ,
> > incidents of collapse of trusses during erection, etc...
> > 
> > You may e-mail me directly if you wish  at geohak(--nospam--at)aol.com
> > 
> > Thank you in advance
> > 
> > George Hakim
> > 
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