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Re: STAAD or RISA?[Subject Prev][Subject Next][Thread Prev][Thread Next]
- To: <seaint(--nospam--at)seaint.org>
- Subject: Re: STAAD or RISA?
- From: Scott Maxwell <smaxwell(--nospam--at)engin.umich.edu>
- Date: Sun, 8 Sep 2002 12:39:17 -0400 (EDT)
Ah, but you will find that most structural programs work this way. Even RISA has a service agreement that you must pay in order to get the upgrades and technical support. In fact, now a days most computer software no longer has "free" technical support. The closest that you can get now a days if you make a toll call but don't have to pay a per incident or such for technical support, but to be honest even that is rare. Many companies require you to pay a per incident fee to technical support. The "better" companies (in my own opinion) will not charge that per incident fee is it turns out to be a problem of their own making (i.e. a program bug) rather than a user created problem. Now it is entirely possible that the people at RISA _MIGHT_ still answer a question or two even if you don't do the maintanence/service agreement since they are very customer oriented (at least more so than the people at REI in my experience). Also note that with RISA, you do get your first year of maintainence "free" when you originally purchase the program. Now, I do agree that in theory, if a computer company thinks that they have good software, there should be no reason for them to charge for technical support. The problem with that theory is that even though the software may be good (or not), a lot of technical support calls are a result of people who have easily preventable or fixable problems that don't make any real effort to either prevent or fix their own problem that they essentially created. In otherwords, the computer company gets flooded with technical support questions that "waste" their time and their money that were not really created by any poor programming effort or poor software design on their part. Thus, they reach a point where they can no longer make any money without having to charge extra for technical support. A similar analogy in our world would be a client that really wants extra services but for free as opposed to a client coming back with true problems created due to the fact that the structural drawings were incomplete or confusing. HTH, Scott Ypsilanti, MI On Sun, 8 Sep 2002 ASQENGG2(--nospam--at)aol.com wrote: > I have to agree with Gerard, RISA is more user friendly thus it is easier to > learn. I also learned RISA in less than 2 hours. We bought STAAD almost a > year ago and I found it harder to learn. We only bought it because STAAD was > offered for only about 25% of its original price as a promotion. But the > catch is you need to pay a maintenance agreement for them to support you > technically. I'm convinced that if a vendor believe in their product they > don't need to ask their customer to pay for asking technical questions. > > ASQuilala, P.E. > > > > > In a message dated 9/5/02 1:25:52 PM Pacific Daylight Time, gmadden(--nospam--at)attbi.com > writes: > > > > I learned it in two hours - never said I knew it inside and out in two > > hours, but I could build a model, load it, and analyze it, and quickly > > interpret the result. Of course I got faster and faster the more I used > > it - the point is RISA is simple to learn and use, but still powerful. > > You can definitely be up and going in less than a day if you do the RISA > > tutorial - maybe not your type of work since it is too sophisticated for > > someone like me. > > > > -gerard > > Santa Clara, CA > > > > ******* ****** ******* ******** ******* ******* ******* *** * Read list FAQ at: http://www.seaint.org/list_FAQ.asp * * This email was sent to you via Structural Engineers * Association of Southern California (SEAOSC) server. To * subscribe (no fee) or UnSubscribe, please go to: * * http://www.seaint.org/sealist1.asp * * Questions to seaint-ad(--nospam--at)seaint.org. Remember, any email you * send to the list is public domain and may be re-posted * without your permission. Make sure you visit our web * site at: http://www.seaint.org ******* ****** ****** ****** ******* ****** ****** ********
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