Need a book? Engineering books recommendations...

Return to index: [Subject] [Thread] [Date] [Author]


[Subject Prev][Subject Next][Thread Prev][Thread Next]
Ah, but you will find that most structural programs work this way.  Even
RISA has a service agreement that you must pay in order to get the
upgrades and technical support.  In fact, now a days most computer
software no longer has "free" technical support.  The closest that you can
get now a days if you make a toll call but don't have to pay a per
incident or such for technical support, but to be honest even that is
rare.  Many companies require you to pay a per incident fee to technical
support.  The "better" companies (in my own opinion) will not charge that
per incident fee is it turns out to be a problem of their own making (i.e.
a program bug) rather than a user created problem.

Now it is entirely possible that the people at RISA _MIGHT_ still answer a
question or two even if you don't do the maintanence/service agreement
since they are very customer oriented (at least more so than the people at
REI in my experience).

Also note that with RISA, you do get your first year of maintainence
"free" when you originally purchase the program.

Now, I do agree that in theory, if a computer company thinks that they
have good software, there should be no reason for them to charge for
technical support.  The problem with that theory is that even though the
software may be good (or not), a lot of technical support calls are a
result of people who have easily preventable or fixable problems that
don't make any real effort to either prevent or fix their own problem that
they essentially created.  In otherwords, the computer company gets
flooded with technical support questions that "waste" their time and their
money that were not really created by any poor programming effort or poor
software design on their part.  Thus, they reach a point where they can no
longer make any money without having to charge extra for technical
support.  A similar analogy in our world would be a client that really
wants extra services but for free as opposed to a client coming back with
true problems created due to the fact that the structural drawings were
incomplete or confusing.


Ypsilanti, MI

On Sun, 8 Sep 2002 ASQENGG2(--nospam--at) wrote:

> I have to agree with Gerard,  RISA is more user friendly thus it is easier to
> learn. I also learned RISA in less than 2 hours.  We bought STAAD almost a
> year ago and I found it harder to learn.  We only bought it because STAAD was
> offered for only about 25% of its original price as a promotion.  But the
> catch is you need to pay a maintenance agreement for them to support you
> technically.  I'm convinced that if a vendor believe in their product they
> don't need to ask their customer to pay for asking technical questions.
> ASQuilala, P.E.
> In a message dated 9/5/02 1:25:52 PM Pacific Daylight Time, gmadden(--nospam--at)
> writes:
> > I learned it in two hours - never said I knew it inside and out in two
> > hours, but I could build a model, load it, and analyze it, and quickly
> > interpret the result. Of course I got faster and faster the more I used
> > it - the point is RISA is simple to learn and use, but still powerful.
> > You can definitely be up and going in less than a day if you do the RISA
> > tutorial - maybe not your type of work since it is too sophisticated for
> > someone like me.
> >
> > -gerard
> > Santa Clara, CA
> >

******* ****** ******* ******** ******* ******* ******* ***
*   Read list FAQ at:
*   This email was sent to you via Structural Engineers 
*   Association of Southern California (SEAOSC) server. To 
*   subscribe (no fee) or UnSubscribe, please go to:
*   Questions to seaint-ad(--nospam--at) Remember, any email you 
*   send to the list is public domain and may be re-posted 
*   without your permission. Make sure you visit our web 
*   site at: 
******* ****** ****** ****** ******* ****** ****** ********