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possibly off topic - voloview question

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I have a client who is trying to use Voloview to view drawings, but for some reason the dimension text is not showing up.  I am not very familiar with Voloview so I can't help him.  I tried changing the color of the text in AutoCAD, but this did not help.  It appears that all of the layers are on and I have clicked "Show Frozen Layers".  Have any of you run into this before?
Thanks in advance,
Kenneth S. Peoples, P. E.
Lehigh Valley Technical Associates, Inc.
1584 Weaversville Road
Northampton, PA 18067-9039
Phone: (610) 262-6345
Fax: (610) 262-8188
e-mail: kpeoples(--nospam--at)