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Re: Follow up on Mathcad and Spyware.

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Dennis,

You expect support from a "large" computer related company?!?  Ha!  I have
learned that the usual response is to point the finger at someone else and
say "not our problem".  Of course, I am a natural cynic too.

Regards,

Scott
Adrian, MI


On Wed, 20 Oct 2004, Dennis Wish wrote:

> The response I received from Mathsoft’s Activation group that I posted on
> the list was wrong. I had a good idea as what to do, and rather than attempt
> to work with me to find a solution simply blew me off by telling me that it
> was Webroot Software’s problem.
>
>
>
> Truth be said, I uninstalled Mathcad, turned off Webroot Spy Sweeper and
> gave the Mathsoft website full access through my firewall (Zone Alarm
> Suite). I rebooted and then (without the Spy Sweeper) reinstalled Mathcad.
> It works. Spy Sweeper can be turned on and the c_dilla directory made a
> Spyware that Spy Sweeper will keep.
>
>
>
> My complaint is that most of us would agree to uninstall a software and then
> close down anything that might interfere with its installation. Knowing that
> c_dilla directory was the target, I knew that the conflict was with my
> Spyware software and I simply closed it down. Now why didn’t Mathsoft’s
> Activation support suggest this very basic step. Instead they pushed it off
> on another software company who would most likely tell you that the Spyware
> was the problem. The truth is that this is Spyware and it is included with
> Mathcad – something I find unnecessary and insulting.
>
>
>
> I think I’ll stick with Excel and TEDDS. At least I know how to transfer
> TEDDS from one machine to the next. They don’t require the use of Spyware to
> protect their software.
>
>
>
> Dennis
>
>
>
>
> Dennis S. Wish, PE
>
>
> California Professional Engineer
>
> Structural Engineering Consultant
>
> HYPERLINK "mailto:dennis.wish(--nospam--at)verizon.net"dennis.wish(--nospam--at)verizon.net
>
> HYPERLINK "http://www.structuralist.net"http://www.structuralist.net
>
>
>
> "Apathy is Lethal!" Speak out and Vote - but make sure you getthe facts
> right without the spin from either side; Verify their claims at
> FactCheck.Org; HYPERLINK "http://www.factcheck.org"http://www.factcheck.org
>
>
>
>
> ---
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>
>
>

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