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Re: Evaluate drafters' reliability

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On Apr 7, 2005, at 8:14 AM, Wontae Kim wrote:

Is there any method how to evaluate drafting reliability?
How can I quantify drafters' reliability?
The method is called leadership. You have to know the job yourself. If you can't do the work or don't understand it, you can't supervise people who do. You let people know you expect quality work and you live up to your standards. You don't need to micro-manage every detail, but you need to know enough about the work to know where the trouble spots are and how to recognize poor quality work when you see it.

You get to know your people, not necessarily a deep personal relationship, but enough to know their likes and dislikes and strengths and weaknesses. When you give someone work, you make sure that the drafter can handle it, by going over your expectations face to face. Look for signals that he understands what you want and can has the skills to do the job. If you know the guy, you can tell when he's nodding his head, 'Yes, I can handle it,' but he's thinking, 'I have no idea.' Pay attention to what your drafters are doing, and look for signs that someone's floundering. If the guy is constantly on the web peppering with ignorant questions, find someone else to do the work.

Make sure you know that you expect the honest truth when you ask a question. Then create an atmosphere where your people aren't afraid to tell you the truth, even if it's something you don't want to hear. Don't be a complete jerk, but don't put up with alibis and excuses or any form of dishonesty. Everyone screws up--if you sack someone every time he makes a mistake, pretty soon people won't admit mistakes until it's too late to do anything about it, and you'll spend all your time hiring and firing. You can afford to be a little patient with the unskilled at first, but only to the point where it's cheaper to hire someone who knows what he's doing than to instruct a newbie.

Cultivate your skilled people. The less supervision someone takes, the more time you'll have to do your job, and the less you'll have to worry about mistakes.

Christopher Wright P.E. |"They couldn't hit an elephant at
chrisw(--nospam--at)   | this distance" (last words of Gen.
.......................................| John Sedgwick, Spotsylvania 1864)

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