Why don't YOU ask them. Or are you using a bootleg copy and thus
can't access their customer service?
That's a good
question--even if it's NOT a "bootleg copy."
ago, shortly after beginning work with a new employer, I found I needed to do
some analysis. I found that we had some install disks for STAAD tucked away in a
drawer somewhere--it wasn't installed on any machine. This was back in the day,
when you had to have a "key disk."
the software, etc., and did the analysis. But knowing that this software was
about five years old, I decided to call REI about upgrading.
the joker on the other end of the phone all the information about who we were,
what version number, etc., he began to THREATEN me, because "your license has
expired on this software, and you are not to use it unless you pay <umpteen
thousands> in back-license fees" etc.
everything he said was bull****. True, the company had not paid the MAINTENANCE
FEE, which entitles you to periodic upgrades, bug fixes, and telephone support,
but of course I wasn't calling for software support, and we hadn't gotten any of
the upgrades or bug fixes--because we weren't enrolled in their maintenance
Either the guy was full of **** and KNEW
it, or he was full of **** and hadn't a clue. Either way didn't look good for
gave up, and just continued to use the old, outdated version. A couple of years
after that, at yet another employer in my checkered career, I had the
"privilege" of using a fully-maintained version of STAAD that by then was "for
Windows"--and many of the same bugs were there, and the software absolutely
STUNK to use on 16-bit Windows, causing system crashes on a regular
When I went
out on my own, I finally had the opportunity to distance myself from STAAD
completely, and went with another product whose concept of customer service is
as different from REI as night is from day.
My experience with REI's customer support (so-called) over the years has been
horrendous, and I wouldn't venture a call to them if I could get around it. Much
better to confer with other users.
(Oh, and this
reminds me that, after I made a similar statement here on SEAINT(-OT) list years
ago, REI sent a letter to my employer demanding that I "cease and desist" and
threatening to terminate our STAAD licenses! Wonder if they're still