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RE: Business survey forms.

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David Fisser said:- 

>The number of ?repeat clients?  or percentage of
>repeat business is usually a good barometer, IMHO.

>What might be even more interesting would be for 
>design firms to fill out Satisfaction surveys on

Just counting the number of repeat clients dosen't
help you to understand why they are repeat clients or
how you can continue to keep them happy. 
An interesting read on this subject is "Managing the
Professional Service Firm" by David Maister.

Mark Gilligan SE

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