Need a book? Engineering books recommendations...

Return to index: [Subject] [Thread] [Date] [Author]

RE: Business survey forms.

[Subject Prev][Subject Next][Thread Prev][Thread Next]
David Fisser said:- 

>The number of ?repeat clients?  or percentage of
>repeat business is usually a good barometer, IMHO.

>What might be even more interesting would be for 
>design firms to fill out Satisfaction surveys on
>clients!!!!!

Just counting the number of repeat clients dosen't
help you to understand why they are repeat clients or
how you can continue to keep them happy. 
 
An interesting read on this subject is "Managing the
Professional Service Firm" by David Maister.

Mark Gilligan SE

******* ****** ******* ******** ******* ******* ******* ***
*   Read list FAQ at: http://www.seaint.org/list_FAQ.asp
* 
*   This email was sent to you via Structural Engineers 
*   Association of Southern California (SEAOSC) server. To 
*   subscribe (no fee) or UnSubscribe, please go to:
*
*   http://www.seaint.org/sealist1.asp
*
*   Questions to seaint-ad(--nospam--at)seaint.org. Remember, any email you 
*   send to the list is public domain and may be re-posted 
*   without your permission. Make sure you visit our web 
*   site at: http://www.seaint.org 
******* ****** ****** ****** ******* ****** ****** ********