wondering what you are up to. Are you designing something like a
rocket ship using advanced features of Mathcad? :) Are you a civil engineer or
something else? I am content with my old copy of Mathcad that
correctly performs addition, subtraction and multiplication - and occasionally
some IF and OTHERWISE operators. I wonder why you even need help from them
wrote: Well, here's the latest update. I called the
"Single User Support" line, but they told me "that's only available online."
When I told him I couldn't log on, he said "you need to do this and this to
reset your password."
When Mathcad was synonymous with "Mathsoft, Inc."
I found that it was pretty easy to get customer support on typical issues
like installation and media bug-a-boos, licensing, etc. Ho-kay, so nobody cares
but me. Fine, I'll continue my conversation with myself, then.
they've gone over to PTC, it's like dealing with Microsoft. No, worse,
it's like dealing with Software AG or one of these other big, impersonal
B2B outfits that don't even reckon with "small fry" like a single user.
Everything's geared toward big corporate accounts. They don't even sell
Mathcad in "boxes" anymore, if you want a single copy you have to get a
Digital Download, and they fob it off on Digital River.
I won't go
into the details, but suffice it to say I paid almost $300 for the Mathcad
14 upgrade, then needed to reinstall but I can't get anyone there to help
me re-download the software, etc. It's just nuts, like I've flushed that
money down the toilet or something.
Anyone else have similar
problems dealing with these people?
finally got with someone at PTC who was able to help me. They were at a loss
as to why I couldn't log on to any other part of their site, and suggested I
contact User Support blab-blah-blah. Sure, I'll do that next time I have a
couple of hours to kill hanging near the phone for when they finally answer
(and here's hoping it's someone whose native language is U.S. English).
So, here it is a couple of days later, and I checked and found that
there is a service update for the software. I go there to download the
service update and lo and behold, you have to enter a login just to
download. Tried all the logins I could come up with, nothing works. Can't
get the service release.
I miss Mathsoft very, very,
So, I did that and that, and sure enough, I was
able to enter a new password.
THEN I went to the support download
website again, entered my Login ID and Password and got sent...
back to the page that says "you need to upgrade your support level." So I
emailed the "Web Support Team" telling them "look, I just want to download the
maintenance release, how do I do that?"
Here's what I got in
We are in receipt of your request regarding the upgrade of your
ptc.com account. Call tracking #XXXXXXX has been assigned to your
request.Okay, so you heard it here folks. When you
purchase a Mathcad license, new or upgrade, as a "single user," you are NOT
entitled to maintenance releases of the software (and I do mean "maintenance
releases," folks; the thing I'm trying to download updates Mathcad 14 from the
"M010" to the "M011" release, that's all).
If you are a Mathcad single user without a PTC
maintenance agreement you will have limited access to our site.
Many areas of our site are reserved for maintenance paying customers and
these are the only users who have access to upgrading their ptc.com to
Customer Support access. If you are interested in purchasing a
maintenance agreement with PTC please contact our Maintenance Department
at 1-877-275-4782 option #3 (M-F 9am-5pmET) to discuss your
Please visit the Mathcad Single User Support web page for
additional information and available support contact areas: http://www.ptc.com/support/mathcad.
Technical Support Administrator
The details are here: http://www.ptc.com/support/mathcad_downloads.htm
must PURCHASE ADDITIONAL SUPPORT just to get this "fixpak." It's
Here's hoping there's a worthy rival to Mathcad on the
horizon for those pitiful "single users" out here in the wide world. This
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