From: Yi Yang
Sent: Monday, March 02, 2009 4:29
Subject: RE: IT question
A few things you can try.
1. Disable Add-Ons in IE.
(Tools --> Manage Add-ons).
2. If you are using Word for email
editor, try to disable that. (Tools -> Options --> Mail
3. Start Outlook in safe mode, see
if you experience the same problem. (Start --> Run -->
"outlook / safe", or hold down the Ctrl key while you start Outlook).
If the safe mode solves the problem, while
you are in safe mode, go to"Help", "About", and click on
"Disabled Items", and hopefully that will help you to narrow down the
If all these don't work, you can try to
run "Hijackthis" from Trend Micro, while you have IE and Outlook
running. You should be able find some resources online to help you
deciphering the log.
Sent: Monday, March 02, 2009 2:15
Subject: IT question
This is not structural,however, I have a weird computer
problem that eludes resolution.
During a recent webcast I found that I kept losing internet
connectivity. I blamed the webcaster and then Norton but that was not the
1) When I am in Outlook my CPU usage climbs to
65%+. It often peaks to 100% at which time it gags. Problem only
exists when using Outlook and/or IExplorer.
2) When I go online, browsing etc it climbs to 30%+
but often not high at all.
3) FTP/data/download transfers not significantly high
unless I move about the browser.
4) Problem slows my keystrokes and everything so I
can't keep the email on. Even as I type now the usage is at 70% ...
Does anyone have insight into what is happening in
Outlook and/or IExplorer to cause this? I blamed Norton because I don't
have this problem on other machines I have that don't have Norton but I
uninstalled Norton and the symptom persisted.
I am thinking of doing a re-build ... but I don't have the
time at the moment for that.
A. Tandy P.Eng, C.Eng, Struct.Eng, MIStructE