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RE: IT question

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I have the same problem as Thor – only that the problem occurs on Firefox, Acrobat, and Autocad, and sometimes Excel.  I do not know what is causing the problem; however, every time this happens, I go into the task manager and kill the program.  The problem goes away when I restart the program. 




From: Thor Tandy [mailto:vicpeng(--nospam--at)]
Sent: Monday, March 02, 2009 4:36 PM
To: seaint(--nospam--at)
Subject: RE: IT question


Thank you.  I'll give it a whirl later tonight.



-----Original Message-----
From: Yi Yang [mailto:YI(--nospam--at)]
Sent: Monday, March 02, 2009 4:29 PM
To: seaint(--nospam--at)
Subject: RE: IT question



A few things you can try.


1.  Disable Add-Ons in IE.  (Tools --> Manage Add-ons).

2.  If you are using Word for email editor, try to disable that.  (Tools  -> Options  --> Mail Format)

3.  Start Outlook in safe mode, see if you experience the same problem.  (Start  -->  Run --> "outlook / safe", or hold down the Ctrl key while you start Outlook).


If the safe mode solves the problem, while you are in safe mode, go to"Help", "About", and click on "Disabled Items", and hopefully that will help you to narrow down the suspects.


If all these don't work, you can try to run "Hijackthis" from Trend Micro, while you have IE and Outlook running.  You should be able find some resources online to help you deciphering the log.


Good luck.





From: Thor Tandy [mailto:vicpeng(--nospam--at)]
Sent: Monday, March 02, 2009 2:15 PM
Subject: IT question

This is not structural,however, I have a weird computer problem that eludes resolution.


During a recent webcast I found that I kept losing internet connectivity.  I blamed the webcaster and then Norton but that was not the case.


1)  When I am in Outlook my CPU usage climbs to 65%+.  It often peaks to 100% at which time it gags.  Problem only exists when using Outlook and/or IExplorer.


2)  When I go online, browsing etc it climbs to 30%+ but often not high at all.


3)  FTP/data/download transfers not significantly high unless I move about the browser.


4)  Problem slows my keystrokes and everything so I can't keep the email on.  Even as I type now the usage is at 70% ...


Does anyone have insight into what is happening in Outlook and/or IExplorer to cause this?  I blamed Norton because I don't have this problem on other machines I have that don't have Norton but I uninstalled Norton and the symptom persisted.


I am thinking of doing a re-build ... but I don't have the time at the moment for that.




Thor A. Tandy P.Eng, C.Eng, Struct.Eng, MIStructE
Victoria, BC