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No one disputes the fact that nothing is free - unless, apparently, you're an "Occupy Wall Street" type. 

My POINT is simply that this was a p*ss-poor example of value received. My opinion, period, and you are free to disagree. 

If ACI wants to charge me the same to read a document on a computer screen as they charge someone who purchases the PDF from their website - and in so doing allows them to copy-and-paste content from it, print a hard-copy, etc, which I'm not allowed - then they have every right to do so. 

But I have the equal right to complain as a consumer. Simple as that.

And might I say in passing, that it would be great if the People would begin to demand the same level of goods and services of all levels of government for what we pay, as we do business. 

But complaints like that are taken to be "radical" and "extreme". Can you imagine the hilarity that would ensue if bank officers told us to stop demanding a reduction in all the niggling fees they charge, the way that certain political factions react in (feigned) horror that politicians agree to sign a pledge not to raise taxes?

William L.  Polhemus, Jr. P.E.
Sent from my iPhone 4

On Dec 20, 2011, at 9:27 PM, Scott Maxwell <smaxwell(--nospam--at)umich.edu> wrote:

> And, of course, nothing the "government" does is actually free...there is that pesky thing called taxes that no one ever likes to pay...but they still want the stuff from the "government".
> 
> Sorry if that creates a political $hit storm...it is not in ANYWAY meant to be a political statement but rather a remind of all those fans of "free stuff" that is still takes money to produce those documents...

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